IT Training Coordinator I

Columbus State University; Columbus (GA); On-site; USD 47,000 - 50,000; Full time

Job summary

Columbus State University is seeking an IT Training Coordinator I to develop, deliver, and continuously improve technology training for students, faculty, and staff. You will create workshops, quick-reference guides, tutorials, and online content for Microsoft 365, classroom technologies, and AI-enabled tools.

You will assess training needs from trends and feedback, provide courteous support via in-person, phone, and online channels, and collaborate with UITS and campus partners to rollout new

Qualifications

• Bachelor’s degree and at least 1 year of prior technical customer service experience.
• Experience providing courteous, prompt, and accurate technical assistance.

Responsibilities

• Develop, coordinate, and deliver technology training for students, faculty, and staff.
• Provide training and support for Microsoft 365 apps, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner.
• Design and deliver training that introduces practical, responsible, and secure uses of AI tools.
• Assist with implementation and communication of new technology services; prepare training plans and adoption strategies.
• Analyze support trends, service requests, and stakeholder feedback to identify training gaps and opportunities.
• Create training materials, web content, brochures, flyers, videos, FAQs, and other communications.

Skills

Customer service

Microsoft 365

Training design

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Teams

SharePoint

OneDrive

Job description

IT Training Coordinator I

Job ID: 305549

Location: Columbus State University

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

University Information and Technology Services

Job Summary

The IT Training Coordinator I is responsible for developing, delivering, and continuously improving technology training that supports student success, faculty effectiveness, and staff productivity across Columbus State University. This position serves as a primary resource for helping the campus community build confidence and proficiency with university-supported hardware, classroom technologies, enterprise applications, Microsoft 365 tools, collaboration platforms, and emerging technologies, including responsible and practical uses of artificial intelligence. The role designs and coordinates training strategies that address recurring campus needs, prepare faculty and staff for semester operations, support students in using technology effectively, and introduce new tools through clear, accessible learning opportunities. The position identifies training needs through service trends, stakeholder feedback, technology rollouts, and student support patterns, then develops workshops, guides, tutorials, communications, and one-on-one support to improve adoption and reduce barriers to effective technology use. In addition to training delivery, this position provides courteous, prompt, and accurate technical assistance to students, faculty, and staff through in-person support, phone, online requests, and email. Responsibilities include initial assessment, triage, research, documentation, escalation, and resolution of basic incidents and requests involving hardware, application software, Microsoft services, AI-enabled tools, classroom technologies, and other university-supported systems.

Responsibilities

Significant Duties and Responsibilities include: Develop, coordinate, and deliver technology training for students, faculty, and staff, including workshops, one-on-one coaching, quick-reference guides, knowledge articles, and online learning resources.; Provide training and support for Microsoft 365 applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner, and other productivity and collaboration tools used across the university.; Design and deliver training that introduces practical, responsible, and secure uses of artificial intelligence tools to improve productivity, communication, teaching, learning, and administrative workflows.; Support student success by helping students access, understand, and effectively use campus technology resources, including account services, learning platforms, lab and classroom technologies, printing, software, and collaboration tools.; Engage students through orientations, campus events, workshops, and targeted outreach to increase awareness and adoption of available technology services.; Create a positive customer support experience by listening carefully, understanding user needs, communicating clearly, documenting issues accurately, and ensuring timely resolution or escalation.; Analyze support trends, service requests, stakeholder feedback, and emerging technology needs to identify training gaps and recommend new learning opportunities.; Develop and maintain training materials, web content, brochures, flyers, videos, FAQs, and other communications that promote effective use of university technology services.; Provide instructional technology support for faculty and staff integrating digital tools into classroom, hybrid, online, and administrative environments.; Collaborate with UITS teams, academic departments, administrative offices, and vendors to support technology rollouts, software adoption, service improvements, and training initiatives.; Assist with implementation and communication of new technology services, including preparing training plans, user documentation, and adoption strategies.; Remain current with Microsoft technologies, AI-enabled tools, instructional technology practices, accessibility considerations, cybersecurity awareness, and higher education technology trends.; Participate in process improvement, employee development, and continuous improvement efforts that strengthen service delivery and the overall user experience.; Support procurement and planning activities for student-facing and instructional technology resources by gathering requirements, coordinating with stakeholders, and assisting with vendor communication as needed.; Perform all other related duties as assigned.

Required Qualifications

Required Qualifications include: Bachelor’s degree and at least 1 year of previous technical customer service experience, preferably in a university setting, or any equivalent combination of education and experience is required.

Preferred Qualifications

Preferred Qualifications include: HDI Certification.; CompTIA A+ Certification.; ITIL Foundation.

Proposed Salary

The proposed annualized salary range for this position is $46,842 - $49,941 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Knowledge of training design, adult learning principles, student support practices, and methods for delivering clear, accessible technology instruction in individual, group, in-person, and virtual settings.; Working knowledge of Microsoft 365 applications and services, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner, and related collaboration and productivity tools.; Knowledge of practical, responsible, and secure uses of artificial intelligence tools, including the ability to explain AI concepts, appropriate use cases, limitations, privacy considerations, and productivity benefits to varied audiences.; Ability to develop training materials, quick-reference guides, knowledge articles, tutorials, presentations, web content, and other resources that support effective technology adoption.; Strong customer service skills with the ability to support students, faculty, and staff in a patient, professional, and solution-oriented manner.; Ability to assess user needs, explain technical concepts in plain language, and adapt communication style for different audiences and skill levels.; Knowledge of personal computers, mobile devices, operating systems, classroom technologies, common software applications, account services, printing, and other university-supported technology resources.; Ability to troubleshoot common hardware, software, network, Microsoft 365, AI-enabled tool, and classroom technology issues and determine when escalation is appropriate.; Strong verbal, written, and interpersonal communication skills, including the ability to present information clearly, facilitate workshops, and communicate service updates effectively.; Ability to analyze support trends, service requests, training feedback, and campus technology needs to identify gaps and recommend improvements.; Ability to work independently, manage multiple priorities, meet deadlines, and remain organized in a fast-paced service environment.; Ability to collaborate effectively with UITS teams, academic departments, administrative offices, students, faculty, staff, and vendors.; Demonstrated attention to detail, commitment to quality, and ability to document procedures, support interactions, and training resources accurately.; Ability to learn new technologies quickly and remain current with Microsoft tools, AI developments, instructional technology practices, accessibility standards, cybersecurity awareness, and higher education technology trends.; Ability to be creative, innovative, and service-minded when developing training programs, improving support processes, and promoting technology adoption across the university.

Contact Information

If you have any questions, please contact Jessica Jones, Hiring Manager, via email at [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

• Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
• Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities.
• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.*

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Background Check

Position of Trust

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. All job applications must be submitted through the online portal system.

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