Software & AI Training Specialist for Higher Ed

Alfred State College; Town of Alfred (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Educational Support

Paid Time Off

Retirement Plans

Job summary

Alfred State College is seeking a Software Trainer to design engaging, practical technology training for faculty, staff, and students. You will translate complex concepts into clear guidance and collaborate with Technology Services to adopt tools that are useful, accessible, and aligned with campus priorities.

The role emphasizes learning new tools, building AI literacy, and promoting ethical, secure AI use in line with college policy. Strong communication and inclusivity are essential.

Qualifications

• Associate degree in information technology, instructional technology, training, education, or a related field, or a comparable combination of education and relevant experience.
• Experience developing or delivering training, workshops, webinars, presentations, instructional content, or similar learning support.
• Experience creating clear instructions or documentation for nontechnical users.
• Ability to organize work, meet deadlines, collaborate with others, and respond to changing priorities.
• Demonstrated interest in learning new technologies as the role evolves.

Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.

Skills

Curiosity

Adaptability

Adult learners

Clear communication

Accessible learning materials

Organization

Judgment

Collaboration

Education

Associate degree in information technology or related field

Bachelor's degree preferred

Tools

Microsoft 365

Microsoft Teams

LMS

Windows

macOS

Job description

Alfred State College is seeking a Software Trainer to design engaging, practical technology training for faculty, staff, and students. You will translate complex concepts into clear guidance and collaborate with Technology Services to adopt tools that are useful, accessible, and aligned with campus priorities.

The role emphasizes learning new tools, building AI literacy, and promoting ethical, secure AI use in line with college policy. Strong communication and inclusivity are essential.