University IT Help Desk & Desktop Support Specialist

FMU Nursing; South Carolina; On-site; USD 42,000 - 51,000; Full time

Job summary

Francis Marion University invites applications for a Desktop Support Technician who, under limited supervision, provides Help Desk, Dispatch services and computer support to the FMU community. Assists other technicians with preventive maintenance, desktop support and the distribution of equipment.

FMU IT Services Specialist III position requires IT knowledge, strong communication with faculty, staff and students, and the ability to handle a variety of equipment and issues efficiently.

Qualifications

• Associate or higher in IT may substitute for required work experience.
• Experience with Microsoft Windows and TCP/IP configurations is required.
• Ability to diagnose desktop computers and network problems.

Responsibilities

• Maintain hardware and software inventories.
• Troubleshoot basic user issues and provide resolutions.
• Document common issues and solutions in detail.
• Communicate technical information to non-technical users.
• Assist in software/hardware deployment and upgrades.
• Provide excellent customer service.

Skills

Windows

TCP/IP

Desktop troubleshooting

Education

Associate degree in IT

Bachelor's degree in IT

Job description

Francis Marion University invites applications for a Desktop Support Technician who, under limited supervision, provides Help Desk, Dispatch services and computer support to the FMU community. Assists other technicians with preventive maintenance, desktop support and the distribution of equipment.

FMU IT Services Specialist III position requires IT knowledge, strong communication with faculty, staff and students, and the ability to handle a variety of equipment and issues efficiently.