Campus Technology Support Specialist

Saint Martin's University; Centralia (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Saint Martin’s University seeks a Technology Support Specialist to install, repair, and maintain university systems, focusing on desktop computing and classroom technologies. The role involves software/hardware upgrades and troubleshooting, with collaboration across ITS teams to implement system changes.

The position emphasizes customer service, strong communication, and the Benedictine values of the university as it supports staff, faculty, and students across campus.

Qualifications

• Two years of work experience in a technical support environment.
• Proficient in a Microsoft Windows environment.
• Experience troubleshooting and repairing desktop technology.
• Experience troubleshooting and repairing classroom audio/visual equipment.
• Customer service and communication skills are essential.

Responsibilities

• Install, maintain, and troubleshoot computer hardware, operating systems, software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners, plotters, and printers.
• Work closely with the ITS Help Desk and other ITS personnel to prioritize and fulfill work order requests.
• Provide technical assistance to university staff, faculty and students.
• Help to ensure that appropriate computer hardware and supplies are available.
• Follow departmental procedures related to service requests, purchasing and asset management.
• May participate in long-range planning for the department as a member of the ITS team.
• May provide back-up support for the telecommunication systems.
• Other related duties as assigned.

Skills

Windows environment

Troubleshooting

Customer service

Communication

Independent work

Desktop technology

Job description

Saint Martin’s University seeks a Technology Support Specialist to install, repair, and maintain university systems, focusing on desktop computing and classroom technologies. The role involves software/hardware upgrades and troubleshooting, with collaboration across ITS teams to implement system changes.

The position emphasizes customer service, strong communication, and the Benedictine values of the university as it supports staff, faculty, and students across campus.