Universal Service Programs Coordinator

UGI Corporation; Denver (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

UGI Utilities, Inc. is seeking an administrative support role to manage daily tasks for Universal Service Programs, including CAP, LIURP, Operation Share, and CARES (LIHEAP).

You will process COS tasks, analyze accounts for eligibility, and collaborate with partner organizations and caseworkers to ensure compliance with PUC regulations and UGI policies. Responsibilities include training and supporting assigned caseworkers, maintaining daily contact with customers and internal departments, and

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Experience administering low-income programs is a plus.
• Basic knowledge of MS Office tools (Word, Excel, PowerPoint).

Responsibilities

• Update and process tasks related to Universal Service Programs (CAP, LIURP, Operation Share, CARES, LIHEAP).
• Track program expenses and ensure accuracy.
• Interact with Community Based Organization caseworkers and DPW/LIHEAP staff; provide training and support.
• Review COS information and program applications for accuracy and compliance.
• Evaluate customer income, usage, billing, and payment data for eligibility.
• Represent UGI at training and community events in the service territory.
• Develop and deliver presentations for internal and external groups.

Skills

Customer service

MS Office

Communication

Organization

Prioritization

Billing

Education

High School Diploma or GED

Tools

PowerPoint

Excel

Word

Job description

UGI Utilities, Inc. is seeking an administrative support role to manage daily tasks for Universal Service Programs, including CAP, LIURP, Operation Share, and CARES (LIHEAP).

You will process COS tasks, analyze accounts for eligibility, and collaborate with partner organizations and caseworkers to ensure compliance with PUC regulations and UGI policies. Responsibilities include training and supporting assigned caseworkers, maintaining daily contact with customers and internal departments, and