Senior Customer Outreach & Program Support Specialist

UGI Utilities, Inc.; Pennsylvania; On-site; USD 42,000 - 52,000; Full time

Job summary

UGI Utilities, Inc. is seeking an administrative professional to provide day-to-day support for the Universal Service Programs (CAP, LIURP, Operation Share, and CARES).

The role includes processing tasks in the COS system, reviewing applications for accuracy, and ensuring program eligibility under PUC regulations and internal policy. You will collaborate with Community Based Organizations and internal departments, train assigned caseworkers and contractors, and maintain daily contact with

Qualifications

• Good oral and written communication skills; knowledge of Spanish (reading/writing) preferred but not required
• Organizational skills and ability to prioritize workload
• Working knowledge of purchasing, billing, credit, and collection procedures and policies
• Knowledge of MS Office tools such as PowerPoint, Excel, and Word
• Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs
• Basic understanding of Chapter 56 and Chapter 14 regulations

Responsibilities

• Update and process tasks for the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP). Track program expenses.
• Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers, providing training and support to enable UGI customers to receive the appropriate program benefits. Review COS information and program applications to confirm accuracy, completeness, and compliance with PUC regulation and UGI policy.
• Evaluate customer income, usage, billing, and payment information for program eligibility.
• Represent UGI at agency training and community events throughout UGI's service territory.
• Develop and deliver presentations for internal and external groups on UGI's Universal Service Programs

Skills

Communication skills

Organizational skills

MS Office (PowerPoint, Excel, Word)

PUC regulations knowledge

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

UGI Utilities, Inc. is seeking an administrative professional to provide day-to-day support for the Universal Service Programs (CAP, LIURP, Operation Share, and CARES).

The role includes processing tasks in the COS system, reviewing applications for accuracy, and ensuring program eligibility under PUC regulations and internal policy. You will collaborate with Community Based Organizations and internal departments, train assigned caseworkers and contractors, and maintain daily contact with