Outreach & Compliance Specialist III

UGI Corporation; Denver (Lancaster County); On-site; USD 38,000 - 56,000; Full time

Job summary

UGI Utilities, Inc. seeks an administrative support specialist for UGI's Universal Service Programs (CAP, LIURP, Operation Share, CARES). Provide day-to-day support, complete tasks on COS, and ensure program eligibility and compliance with PUC regulations.

You will collaborate with Community Based Organizations and contractors, train assigned caseworkers, and maintain daily contact with customers and internal teams to ensure accurate program delivery.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service experience.
• Experience administering low-income programs preferred.
• Knowledge of PUC regulations governing universal service programs.
• Spanish reading/writing knowledge is a plus.

Responsibilities

• Update and process tasks for administration of Universal Service Programs (CAP, LIURP, Operation Share, CARES; LIHEAP).
• Track program expenses and ensure accurate COS entries.
• Interact with Community Based Organization caseworkers and DPW/LIHEAP staff, providing training and support.
• Evaluate customer income, usage, billing, and payment information for eligibility.
• Represent UGI at agency trainings and community events; deliver presentations.

Skills

PUC regulations knowledge

Low-income programs knowledge

Spanish (reading/writing) preferred

Organizational skills

MS Office suite

Education

High School Diploma or GED

Tools

MS Office (Word/Excel/PowerPoint)

Job description

UGI Utilities, Inc. seeks an administrative support specialist for UGI's Universal Service Programs (CAP, LIURP, Operation Share, CARES). Provide day-to-day support, complete tasks on COS, and ensure program eligibility and compliance with PUC regulations.

You will collaborate with Community Based Organizations and contractors, train assigned caseworkers, and maintain daily contact with customers and internal teams to ensure accurate program delivery.