Senior Energy Assistance Outreach Specialist

UGI Utilities Inc.; Denver (Lancaster County); On-site; USD 40,000 - 58,000; Full time

Job summary

UGI Utilities, Inc is seeking a Customer Outreach Rep III in Denver, PA to provide day-to-day administrative support for Universal Service Programs, assist LIHEAP, CAP, LIURP, CARES, and coordinate with community partners.

You will train and support caseworkers and contractors, review applications for accuracy, maintain relationships with customers and internal teams, and ensure program compliance.

Qualifications

• High School Diploma or GED required; 1 year customer service experience and/or LIHEAP program experience preferred.
• Understanding of Pennsylvania PUC regulations governing Universal Service Programs is beneficial.
• Strong communication and organizational skills; ability to train and support others.

Responsibilities

• Update and process tasks related to CAP, LIURP, Operation Share, and CARES; track program expenses.
• Interact with Community Based Organization caseworkers and DPW/LIHEAP staff; review applications for accuracy and compliance.
• Evaluate customer income, usage, billing, and payment info for program eligibility.
• Represent UGI at agency trainings and community events; support and train assigned caseworkers and contractors.

Skills

Regulatory knowledge of PUC programs

Communication skills (oral & written)

Organizational skills

Spanish reading/writing (preferred)

Education

High School Diploma or GED

1 year customer service experience or LIHEAP program experience

Tools

PowerPoint

Excel

Word

Job description

UGI Utilities, Inc is seeking a Customer Outreach Rep III in Denver, PA to provide day-to-day administrative support for Universal Service Programs, assist LIHEAP, CAP, LIURP, CARES, and coordinate with community partners.

You will train and support caseworkers and contractors, review applications for accuracy, maintain relationships with customers and internal teams, and ensure program compliance.