Customer Outreach Representative

UGI Corporation; Denver (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

UGI Utilities, Inc. is seeking an administrative support role to manage daily tasks for Universal Service Programs, including CAP, LIURP, Operation Share, and CARES (LIHEAP).

You will process COS tasks, analyze accounts for eligibility, and collaborate with partner organizations and caseworkers to ensure compliance with PUC regulations and UGI policies. Responsibilities include training and supporting assigned caseworkers, maintaining daily contact with customers and internal departments, and

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Experience administering low-income programs is a plus.
• Basic knowledge of MS Office tools (Word, Excel, PowerPoint).

Responsibilities

• Update and process tasks related to Universal Service Programs (CAP, LIURP, Operation Share, CARES, LIHEAP).
• Track program expenses and ensure accuracy.
• Interact with Community Based Organization caseworkers and DPW/LIHEAP staff; provide training and support.
• Review COS information and program applications for accuracy and compliance.
• Evaluate customer income, usage, billing, and payment data for eligibility.
• Represent UGI at training and community events in the service territory.
• Develop and deliver presentations for internal and external groups.

Skills

Customer service

MS Office

Communication

Organization

Prioritization

Billing

Education

High School Diploma or GED

Tools

PowerPoint

Excel

Word

Job description

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

Job Summary

Provide day-to-day administrative support for UGI Utilities Inc. Universal Service Programs: CAP, LIURP, Operation Share, and CARES (includes LIHEAP).Complete the appropriate tasks on the Customer Outreach System (COS).Complete account analysis to ensure program eligibility and compliance with PUC regulation and UGI policy.Collaborate with UGI's Partner Community Based Organizations, including for-profit contractors for LIURP, on program administration.Provide training and daily support to assigned caseworkers and contractors.Maintain daily contact with customers, other UGI departments, industry professionals, and community-based organizations.

Duties and Responsibilities

• Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP). Track program expenses.
• Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers, providing training and support to enable UGI customers to receive the appropriate program benefits. Review COS information and program applications to confirm accuracy, completeness, and compliance with PUC regulation and UGI policy.
• Evaluate customer income, usage, billing, and payment information for program eligibility.
• Represent UGI at agency training and community events throughout UGI's service territory.
• Develop and deliver presentations for internal and external groups on UGI's Universal Service Programs

Knowledge, Skills and Abilities

• Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs
• Basic understanding of Chapter 56 and Chapter 14 regulations
• Good oral and written communication skills; knowledge of Spanish (reading/writing) preferred but not required
• Organizational skills and ability to prioritize workload
• Working knowledge of purchasing, billing, credit, and collection procedures and policies
• Knowledge of MS Office tools such as PowerPoint, Excel, and Word

Education and Experience

• High School Diploma or GED
• Minimum 1 year of customer service experience and/or experience administering low-income programs (external or internal)

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.