Universal Banker Trainee: Elevate Customer Experience

Midland States Bank; Weldon Spring (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401K with match

Employee Stock Purchase Plan

Job summary

Midland States Bank is seeking a Universal Banker Trainee focused on delivering excellent customer experiences and learning the bank's products and services. The role handles deposits, verifies transactions, and builds relationships by asking needs-based questions to refer business partners.

Some travel for training and team meetings is required, with a strong emphasis on accuracy and compliance. The position emphasizes teamwork, performance goals, and active participation in bank community

Qualifications

• Sales and customer service background.
• Ability to stand for extended periods.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements.
• Cashes checks and balances cash drawer to minimize discrepancies.
• Identify product needs through up-sell and referrals.
• Handle basic deposit account openings and maintenance with coaching from senior staff.
• Promote employee perks and merchant services to customers.
• Travel for training and team meetings as needed.

Skills

Customer service

Sales

Communication

Job description

Midland States Bank is seeking a Universal Banker Trainee focused on delivering excellent customer experiences and learning the bank's products and services. The role handles deposits, verifies transactions, and builds relationships by asking needs-based questions to refer business partners.

Some travel for training and team meetings is required, with a strong emphasis on accuracy and compliance. The position emphasizes teamwork, performance goals, and active participation in bank community