Universal Banker Trainee: Customer‑Centric Banking

Midland States Bank; Indiana (PA); On-site; USD 27,000 - 32,000; Full time

Job summary

Midland States Bank is seeking a Universal Banker Trainee who will deliver excellent customer experiences. You will place customers in the right product mix through needs-based questioning and meet performance goals set by the Banking Center Manager.

The role includes cash handling, deposits, and product knowledge to grow customer relationships. The position starts with a base pay of 19.50–23.00 per hour, with eligibility for incentives as part of our Total Rewards program.

Qualifications

• Sales and customer service background.

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements.
• Enter transactions into computer system and issue receipts.
• Provide accurate customer service and balance cash drawer to reduce teller differences.
• Identify correct product types through needs-based questioning to build customer relationships.

Skills

Sales and customer service

Job description

Midland States Bank is seeking a Universal Banker Trainee who will deliver excellent customer experiences. You will place customers in the right product mix through needs-based questioning and meet performance goals set by the Banking Center Manager.

The role includes cash handling, deposits, and product knowledge to grow customer relationships. The position starts with a base pay of 19.50–23.00 per hour, with eligibility for incentives as part of our Total Rewards program.