Universal Banker Trainee: Elevate Customer Banking

Midland States Bank; Sterling (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Family leave

Employee Stock Purchase Plan

401(k) with company match

Non-Qualified Deferred Compensation

Job summary

Midland States Bank seeks a Universal Banker Trainee to deliver excellent customer experiences and build product knowledge through needs-based questioning. You will assist with deposits, basic account openings, and referrals to partners while striving to meet performance goals.

The role requires standing for extended periods, occasional market travel for training, and participation in team huddles. The bank offers comprehensive healthcare, paid time off, and a Total Rewards package.

Qualifications

• Sales and customer service background.
• Ability to stand for extended periods.
• Ability to lift and transport coin and currency bags (25–50 lbs).

Responsibilities

• Receive cash and checks for deposits, verify amounts and endorsements.
• Guard against counterfeit currency during cash handling.
• Balance cash drawer daily to minimize teller differences.
• Identify customer needs and refer to banking partners to cross-sell.
• Participate in community and training activities; travel within market as needed.

Skills

Sales experience

Customer service

Multilingual (optional)

Job description

Midland States Bank seeks a Universal Banker Trainee to deliver excellent customer experiences and build product knowledge through needs-based questioning. You will assist with deposits, basic account openings, and referrals to partners while striving to meet performance goals.

The role requires standing for extended periods, occasional market travel for training, and participation in team huddles. The bank offers comprehensive healthcare, paid time off, and a Total Rewards package.