Client-Centric Banking Pro

Midland States Bank; Dixon (IL); On-site; USD 53,010,000 - 63,039,000; Full time

Benefits offered by this job

comprehensive healthcare

well-being benefits

paid family leave

generous paid time off

banking perks

an Employee Stock Purchase Plan

401K plan with company match

Non-Qualified Deferred Compensation

Job summary

Midland States Bank is hiring a Universal Banker Trainee to deliver excellent customer experiences while learning the bank’s products and services. You will meet performance and production goals, handle deposits, verify checks, and refer customers to appropriate partners as you develop product knowledge.

The role emphasizes needs-based questioning, collaboration with senior staff, and participation in ongoing training. Travel within the market may be required.

Qualifications

• Education/Experience: Sales and customer service background.
• Multilingual speakers are encouraged to apply.

Responsibilities

• Receive cash and checks for deposit, verify amounts and endorsements.
• Enter transactions into computer system and issue receipts.
• Provide accurate customer service and balance cash drawer.
• Identify correct product types through needs-based questioning to refer business partners.
• Assist with basic deposit account openings and maintenance requests.

Skills

Sales experience

Customer service

Job description

Midland States Bank is hiring a Universal Banker Trainee to deliver excellent customer experiences while learning the bank’s products and services. You will meet performance and production goals, handle deposits, verify checks, and refer customers to appropriate partners as you develop product knowledge.

The role emphasizes needs-based questioning, collaboration with senior staff, and participation in ongoing training. Travel within the market may be required.