Universal Banker Trainee | Elevate Customer Experience

Midland States Bancorp, Inc.; Waterloo (IL); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Midland States Bank in Waterloo, IL is seeking a Universal Banker Trainee to deliver excellent customer experiences, handle deposits, explain products, and refer customers to banking partners to grow relationships.

The role involves cash handling, balancing the cash drawer, and supporting other tellers as needed, with a focus on needs-based selling and teamwork. A total rewards program applies, including healthcare and PTO.

Qualifications

• Sales and customer service background.
• Stand for extended periods and lift/carry up to 50 lbs.
• Multilingual speakers are encouraged to apply.
• Excellent communication and customer-focused skills.

Responsibilities

• Receive cash and checks for deposit, verify amounts and process transactions.
• Balance cash drawer and minimize teller differences.
• Identify customer needs and refer to banking partners for products and services.
• Assist with basic deposit account openings and maintenance with coaching.
• Support other tellers; participate in huddles and coaching sessions.

Skills

Customer service

Sales

Communication

Tools

Customer information software

Job description

Midland States Bank in Waterloo, IL is seeking a Universal Banker Trainee to deliver excellent customer experiences, handle deposits, explain products, and refer customers to banking partners to grow relationships.

The role involves cash handling, balancing the cash drawer, and supporting other tellers as needed, with a focus on needs-based selling and teamwork. A total rewards program applies, including healthcare and PTO.