Universal Banker & Teller I — Start Your Banking Career

First Mid-Illinois Bancshares, Inc.; Paris (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

Well-being benefits

Paid family leave

Generous PTO

401(k) with company match

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

First Mid Bancshares, Inc. seeks a motivated customer service associate to join our branch team. You will handle teller transactions, open accounts, and provide friendly, accurate service while upholding security and compliance standards.

The role emphasizes relationship-building with customers, cross-selling banking products, and participating in community events. A high school diploma and 1+ year in customer service are required, with training provided.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience; financial institution experience preferred.
• Previous sales experience preferred.
• Completion of compliance and First Mid training curriculum to be proficient in the basic account opening process.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.
• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Skills

Customer service

Cash handling

Sales experience

Compliance training

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

First Mid Bancshares, Inc. seeks a motivated customer service associate to join our branch team. You will handle teller transactions, open accounts, and provide friendly, accurate service while upholding security and compliance standards.

The role emphasizes relationship-building with customers, cross-selling banking products, and participating in community events. A high school diploma and 1+ year in customer service are required, with training provided.