Universal Banker: Service & Cross-Sell Specialist

Minnwest Bank; Lewiston (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k Match

ESOP

Paid Holidays

Vacation Time

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

EAP

Volunteer Time Off

Diversity ERG

Job summary

Minnwest Bank in Lewiston, MN seeks Universal Bankers to deliver exceptional customer service while building lasting relationships. The role supports transactions, account openings, consumer lending support, and digital banking education, with travel between local branches as needed.

Level placement depends on experience and knowledge of banking expertise. Occasional training travel to Eagan, MN is included; pay includes mileage and per-hour bonuses for work at other branches.

Qualifications

• High school diploma or GED required.
• 2 years cash handling in a customer-facing role.
• 2 years customer service experience.
• 1 year in retail banking or customer-facing sales role.

Responsibilities

• Provide prompt and courteous customer service to Minnwest Bank customers by identifying and recommending bank products and services to fulfill their needs.
• Open new consumer and business deposit accounts, cross-sell bank products and services, and accurately prepare and process all deposit account paperwork.
• Process transactions, recognize red flags regarding fraud and scams.
• Provide referrals to other business lines (e.g., insurance, real estate).
• Promote cross-selling to achieve sales and service goals.
• Assist customers with account changes or online product/service questions.
• Perform teller duties per SOPs (cash handling, receipts, endorsements, balancing).
• Travel to branches to provide staffing coverage as needed.

Skills

Customer service

Cash handling

Retail banking

Communication

Attention to detail

Team player

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Minnwest Bank in Lewiston, MN seeks Universal Bankers to deliver exceptional customer service while building lasting relationships. The role supports transactions, account openings, consumer lending support, and digital banking education, with travel between local branches as needed.

Level placement depends on experience and knowledge of banking expertise. Occasional training travel to Eagan, MN is included; pay includes mileage and per-hour bonuses for work at other branches.