Universal Banker - Rogers

Partners Bank; Rogers (AR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Full-time position

Health plans

401(k)

Paid Vacations and Holidays

Job summary

Partners Bank in Rogers, AR is hiring a Universal Banker to deliver exceptional customer service and manage a wide range of banking tasks. This role blends client support, teller functions, and occasional branch leadership.

You will process deposits, loans, and payments, ensure accuracy of SOPs, and help lead the branch team when needed. A high school diploma is required; an associate degree is preferred, and prior cash handling experience is valued.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in cash handling and branch operations is preferred.
• Ability to lead branch activities when needed and ensure SOP adherence.

Responsibilities

• Provide superior customer service by answering questions and resolving issues.
• Process retail banking transactions and maintain accuracy in daily operations.
• Balance cash drawer and ensure adherence to SOPs; assist as Branch Lead when required.
• Assist with deposits, withdrawals, loans, and payments and verify document validity.

Skills

Customer service

Leadership

Cash handling

Banking operations

Education

High school diploma or GED

Associate degree in related field

Job description

come JOIN PARTNERS BANK:

Our slogan - Better Together - conveys our bank's dedication to creating opportunities through personal connections. Partners Bank is passionate about understanding the needs of the places we serve, and for us the best way to do this is by getting to know the heartbeat of every community: its people.

NOW HIRING AN universal banker :

The Universal Banker is a seasoned financial professional with a diverse skill set, adept at seamlessly managing a broad spectrum of tasks within the banking realm. This individual assumes a dynamic role, encompassing the responsibilities of an Account Service Representative, Retail Banking Associate, and Branch Lead as circumstances dictate. Their responsibilities integrate both the finesse of customer service and the precision of transactional functions.

WHY JOIN OUR TEAM?

• Competitive compensation
• Full-time position
• Health plans
• 401(k)
• Paid Vacations and Holidays

What will I do?

• Provide superior customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues. Provides solutions to meet the needs of customers.
• Assume the role of Branch Lead as needed.
  • Oversees and ensures consistency, accuracy, and timeliness regarding the Bank's Standard Operation Procedures (SOPs, formerly ASR Policy) as directed by the Frontline Manager and Retail Deposit Manager
  • Responsible for developing and leading the Branch Team in all operational activities within the Bank's retail operational footprint.
  • Prepares and conducts quarterly evaluations in conjunction with the Frontline Manager and Retail Deposit Manager, of the CSSs in ASRs and impose counseling, coaching, recognition, training, redirection, and disciplinary action when warranted.
• Perform Account Service Representative/Retail Banking Associate duties as needed. Process daily bank transactions such as:
  • Accept and process retail and commercial checking and savings deposits including night deposits by determining that all necessary deposit documents are in proper form and issues receipts.
  • Confirm all necessary documents are properly authorized, are in proper form and are within authorized limits.
  • Make decisions when questionable items are presented for cashing including placing holds on accounts to identify uncollected funds.
  • Accept and processes all types of loans, credit line, safe deposit, and tax payments; accepts some commercial relationship payments.
  • Prepare daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, money orders, TT& L payments, etc.). Assembles and prepares, within an established schedule, all transactions for delivery to Deposit Operations Department for timely processing.
• Balance transactions and verify cash totals:
  • Monitors and maintains an adequate supply of currency and coins, balances cash drawer according to established schedule and performance standards.
  • Sells excess coin and currency to vault or buys coin and currency to maintain minimum but adequate drawer supply.

Position requirements:

• A high school diploma or equivalent GED is required.
• An associate degree in a related field is preferred.
• At least three (3) years of related experience and/or training is required; or the equivalent combination of education and experience.
• Cash handling preferred.