Universal Banker - Wynne, AR

Partners Bank; Wynne (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Full-time position

Health plans

401(k)

Paid Vacations and Holidays

Inclusive and Welcoming Culture

Job summary

Partners Bank is hiring a Universal Banker to provide superior customer service, handle a wide range of banking tasks, and step into Branch Lead duties as required. The role blends customer service finesse with transactional precision across retail operations in a full-time capacity.

The position also supports loan officers, processes loans and closings, and helps manage daily operations, deposits, and notary services as part of a dynamic and service-oriented team.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• At least three years of related experience and/or training required.

Responsibilities

• Provide superior customer service by answering questions, resolving issues, and offering solutions.
• Assist loan officers and close loans, manage documents, and coordinate closing processes.
• Perform Account Service Representative duties including deposits, withdrawals, and daily cash handling.
• Balance cash drawer and monitor currency supply; ensure accuracy and timeliness of transactions.

Skills

Customer service

Cash handling

Branch leadership

Loan support

Notary service

Education

High school diploma or GED

Associate degree preferred

Job description

come JOIN PARTNERS BANK:

Our slogan - Better Together - conveys our bank's dedication to creating opportunities through personal connections. Partners Bank is passionate about understanding the needs of the places we serve, and for us the best way to do this is by getting to know the heartbeat of every community: its people.

NOW HIRING AN universal banker:

The Universal Banker is a seasoned financial professional with a diverse skill set, adept at seamlessly managing a broad spectrum of tasks within the banking realm. This individual assumes a dynamic role, encompassing the responsibilities of an ASR, Loan Assistant, and Branch Lead as circumstances dictate. Their responsibilities integrate both the finesse of customer service and the precision of transactional functions.

WHY JOIN OUR TEAM?

• Competitive compensation
• Full-time position
• Health plans
• 401(k)
• Paid Vacations and Holidays
• Inclusive and Welcoming Culture

What will I do?

• Provide superior customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues. Provides solutions to meet the needs of customers.
• Assume the role of Branch Lead as needed.
  • Oversees and ensures consistency, accuracy, and timeliness regarding the Bank's Standard Operation Procedures (SOPs, formerly ASR Policy) as directed by the Director of Retail Services.
  • Responsible for developing and leading the Branch Team in all operational activities within the Bank's retail operational footprint.
  • Inspects operational and retail processes and procedures within each Branch environment for adherence to the Bank's prescribed processes and procedures and to assess areas for improvement in efficiency and effectiveness.
  • Prepares and conducts quarterly evaluations in conjunction with the Director of Retail Services, of the CSSs in ASRs and impose counseling, coaching, recognition, training, redirection, and disciplinary action when warranted.
• Support loan officers in their daily operational tasks.
  • Close loans, manage loan exceptions and renewals, and typer routine letters, reports, and forms while maintaining files, copies, and fax documents.
  • Secure title work, appraisals, flood certifications, certificates of good standing, corporate articles, lien searches, credit reports, and such other documentation necessary to prepare a loan for closing.
  • May performs official notary service duties.
  • Handle post-closing loan work such as disbursing loan proceeds, paying invoices, filing security documents, preparing loan for book, etc.
  • Handle and processes loan payments, loan draws, and other routine loan activities.
  • Serve as the loan officer's liaison with the Banks' Credit Administration Team regarding all loan related matters.
• Perform Account Service Representative duties as needed.
  • Process daily bank transactions such as:
  • Accept and process retail and commercial checking and savings deposits including night deposits by determining that all necessary deposit documents are in proper form and issues receipts.
  • Confirm all necessary documents are properly authorized, are in proper form and are within authorized limits.
  • Make decisions when questionable items are presented for cashing including placing holds on accounts to identify uncollected funds.
  • Accept and processes all types of loans, credit line, safe deposit, and tax payments; accepts some commercial relationship payments.
  • Prepare daily totals and corresponding tickets for batch transactions (e.g., ATM settlement, cash advances, money orders, TT& L payments, etc.). Assembles and prepares, within an established schedule, all transactions for delivery to Deposit Operations Department for timely processing.
• Balance transactions and verify cash totals:
  • Monitors and maintains an adequate supply of currency and coins, balances cash drawer according to established schedule and performance standards.
  • Sells excess coin and currency to vault or buys coin and currency to maintain minimum but adequate drawer supply.

Position requirements:

• A high school diploma or equivalent GED is required.
• An associate degree in a related field is preferred.
• At least three (3) years of related experience and/or training is required; or the equivalent combination of education and experience.