Universal Banker II: Customer Experience & Growth

Lowell Five Bank; Andover (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Lowell Five Bank, located in North Andover, MA, seeks a Universal Banker I to deliver exceptional customer service, process deposits and account openings, and support branch operations on-site. You will promote products, onboard customers to digital banking, and refer clients to specialist teams as needed.

The role requires a High School diploma or equivalent and a minimum of six months in a similar banking position, with strong communication and multitasking abilities to ensure accurate records

Qualifications

• High School diploma or equivalent preferred
• Generally, a minimum of 6 months in the Universal Banker I position or relevant work experience
• Thorough knowledge of Bank products and services as well as proven record of adhering to Bank policies and procedures
• Customer focused with the ability to recognize opportunities, offer advice, and maintain relationships
• Strong oral communication skills with the ability to be concise, clear, and consistent
• Organized and detail-oriented
• Self-motivated with the ability to take initiative while motivating others
• Ability to problem solve and provide solutions to customer’s needs
• Ability to multi-task and adapt to change, including branch location

Responsibilities

• Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day
• Maintains necessary supplies and cash; additionally, orders branch/ATM cash
• Balances cash drawer and transactions at end of working day
• Balances the ATM and vault independently
• Authorizes supervisor override in core banking system, initialing and check signing authority as necessary
• Organizes daily branch work, maintains accuracy and proper documentation, completes required regulatory and operational reports, performs quality control, and completes currency transaction reports
• Assists customers with access to safe deposit boxes (in applicable branches) and closure; adheres to respective procedures and guidelines
• Ability to navigate Lowell Five web site, demonstrates familiarity with current interest rates, and discusses with customers
• Opens checking, savings and certificates of deposit accounts
• Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriate
• Researches and responds to more complex customer inquiries in person and via phone
• Troubleshoots problems with office equipment and program applications
• Acts as backup to UB III as needed
• Educates customers on consumer and business products and services, including an awareness of cash management services
• Recognizes referral or sale opportunities and initiates introductions to appropriate team members across all Bank channels, including but not limited to Cash Management, IIM and Commercial Lending
• Advises to digital banking, including enrollment, benefits of use, platform options, and how to utilize; ability to onboard customers in the branch
• Utilizes and promotes the branch team’s usage of CRM (Salesforce)
• Strives to maintain an inclusive team environment
• Learns and maintains knowledge of Bank products and services
• Acts as an in branch trainer for new hires and those training for the UB II role

Job description

Lowell Five Bank, located in North Andover, MA, seeks a Universal Banker I to deliver exceptional customer service, process deposits and account openings, and support branch operations on-site. You will promote products, onboard customers to digital banking, and refer clients to specialist teams as needed.

The role requires a High School diploma or equivalent and a minimum of six months in a similar banking position, with strong communication and multitasking abilities to ensure accurate records