Universal Banker I: Trusted Frontline Advisor

Nicolet National Bank; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid Holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to drive new customers and expand existing relationships at our Dubuque branch. You will provide efficient teller services, deliver strong customer service across channels, educate customers on digital tools, and refer to Personal Bankers and lending specialists for deposits and loans.

You'll help sustain branch performance through relationship‑building, needs‑based referrals, and compliance excellence while engaging in daily team activities

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash‑handling and customer‑service experience required.
• Prior banking or retail financial‑services experience preferred.

Responsibilities

• Provide welcoming and professional teller services across in‑person, phone, and digital channels.
• Educate customers on digital tools and online/mobile banking features.
• Refer customers to Personal Bankers and lending specialists for deposits, loans, and credit products.
• Support branch sales and referral goals through disciplined engagement and follow‑up.
• Maintain accurate records and adhere to security, compliance, and regulatory requirements.

Skills

Cash handling

Customer service

Education

High school diploma

Job description

Nicolet National Bank is seeking a Universal Banker I to drive new customers and expand existing relationships at our Dubuque branch. You will provide efficient teller services, deliver strong customer service across channels, educate customers on digital tools, and refer to Personal Bankers and lending specialists for deposits and loans.

You'll help sustain branch performance through relationship‑building, needs‑based referrals, and compliance excellence while engaging in daily team activities