Personal Banker & Relationship Builder

Nicolet National Bank; Key West (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Holidays

Job summary

Nicolet National Bank is hiring a Universal Banker I to serve as a trusted frontline advisor, delivering efficient teller services and strong customer support across channels. You will educate customers on digital tools, identify financial needs, and refer them to Personal Bankers and lending specialists to grow relationships.

The role emphasizes relationship-building, sales referrals, and regulatory compliance while supporting branch performance and teamwork in a community banking environment.

Qualifications

• Requires 1+ years of cash handling and customer service experience.
• Prior banking or retail financial services experience preferred.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Provide welcoming, professional service across in-person, phone, and digital channels.
• Name and refer opportunities to Personal Bankers or lending specialists for new accounts and loans.
• Educate customers on digital tools such as mobile and online banking and estatements.
• Ensure regulatory and security requirements are followed and assist with operational accuracy.

Skills

Cash handling

Customer service

Banking experience

Education

High school diploma or equivalent

Job description

Nicolet National Bank is hiring a Universal Banker I to serve as a trusted frontline advisor, delivering efficient teller services and strong customer support across channels. You will educate customers on digital tools, identify financial needs, and refer them to Personal Bankers and lending specialists to grow relationships.

The role emphasizes relationship-building, sales referrals, and regulatory compliance while supporting branch performance and teamwork in a community banking environment.