Universal Banker I: Customer‑Centric Relationship Builder

Nicolet National Bank; Waterloo (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

PTO & holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to drive new customers and deepen existing relationships at the branch. You will deliver teller services, educate customers on digital tools, and identify financial needs to offer appropriate solutions.

The role emphasizes strong customer service and compliance in daily banking activities. As a frontline advisor, you will refer prospects to Personal Bankers and lending specialists, support branch goals, and promote Nicolet's community-focused

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash handling and customer service experience.
• Prior banking or retail financial services experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash handling discipline.

Responsibilities

• Provide welcoming, professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and offer solutions.
• Refer opportunities to Personal Bankers or lending specialists for new accounts and loans.
• Educate customers on digital tools such as mobile and online banking.
• Protect customer data and ensure compliance with regulations.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Tools

Banking systems

Digital banking tools

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to drive new customers and deepen existing relationships at the branch. You will deliver teller services, educate customers on digital tools, and identify financial needs to offer appropriate solutions.

The role emphasizes strong customer service and compliance in daily banking activities. As a frontline advisor, you will refer prospects to Personal Bankers and lending specialists, support branch goals, and promote Nicolet's community-focused