Universal Banker I: Growth-Driven Banking & Impact

Nicolet National Bank; Newberry (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) with a company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I in Michigan to drive new relationships and service existing customers. You will provide teller-level transactions, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists.

As a frontline advisor, you will maintain accuracy, comply with BSA/AML, and contribute to branch goals while delivering an exceptional customer experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash‑handling and customer‑service experience required.
• Prior banking or retail financial‑services experience preferred.
• Strong customer‑service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash‑handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Responsibilities

• Provide welcoming and professional service across in‑person, phone, and digital channels.
• Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; expedite or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of branch sales and referral goals through disciplined engagement.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Needs-based referrals

Digital tools

Banking systems

Microsoft Office

Education

High school diploma

Tools

Banking systems

Digital platforms

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I in Michigan to drive new relationships and service existing customers. You will provide teller-level transactions, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists.

As a frontline advisor, you will maintain accuracy, comply with BSA/AML, and contribute to branch goals while delivering an exceptional customer experience.