Universal Banker (Float)

FirstBank; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstBank seeks a Universal Banker to deliver service excellence by accurately processing transactions and identifying customer needs for tailored bank solutions.

You will serve as a pivotal link between customers and bank partners, supporting branch operations and upholding safety and compliance standards within a community-focused financial center.

Qualifications

• High school diploma or the equivalent is required.
• Minimum of one year of experience, with bank experience preferred.
• Notary certification is preferred.

Responsibilities

• Identify customer needs and guide customers in selecting bank products and services per guidelines and service standards.
• Assist customers with transactional needs and answer questions about balances, history, charges, and rates as appropriate.
• Support Financial Center Manager with Teller or Teller Manager duties and other Financial Service Representative tasks.
• Build relationships with local businesses and consumers to drive new accounts and teller operations.
• Deliver FirstBank service consistently and professionally to all customers.
• Follow security protocols and internal controls; comply with applicable laws and risk management policies.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Education

High school diploma or the equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred