Universal Banker

FirstBank; Tullahoma (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

FirstBank is seeking a Universal Banker to deliver service excellence by processing transactions accurately, identifying customer needs, and guiding them to suitable bank products.

The role requires building relationships with local businesses and consumers, meeting branch targets, and adhering to all security and regulatory requirements.

If you have strong communication, a customer-focused mindset, and at least one year in banking, this position offers growth and daily interaction with clients.

Qualifications

• High school diploma required; equivalent accepted.
• Minimum of one year of banking experience; preferred.
• Notary certification may be required or preferred.

Responsibilities

• Identify customer needs and guide product/service recommendations.
• Assist customers with transactional needs and respond to account inquiries.
• Support manager operations in teller and service roles as needed.
• Build relationships with community businesses and clients to reach targets for new accounts and teller operations.
• Uphold bank procedures, controls, and security policies; adhere to legal/regulatory requirements.

Skills

Customer service

Sales

Communication

Attention to detail

Education

High school diploma

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred