Universal Banker Float

First-Bank-Richmond; Troy (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

First-Bank-Richmond seeks a Universal Banker who will service customers at teller windows or service desks, listening to needs and matching bank solutions to promote financial wellbeing. You will handle deposits, payouts, and balance daily operations with accuracy and integrity.

Hours vary and include Saturdays. The role requires friendly, ethical service, adherence to procedures, and the ability to educate customers on accounts and services while maintaining thorough records.

Qualifications

• Strong customer service and sales abilities.
• Positive, constructive attitude toward customers and colleagues.
• Ability to take ownership of actions and results.
• Collaborative work style with internal teams.
• High attention to detail in accurately handling records and transactions.
• Basic knowledge of banking concepts and procedures.
• Efficient, productive work habits and time management.

Responsibilities

• Provide customer service at teller window or service desk.
• Educate customers on solutions including new accounts and services.
• Cross-sell bank products to support customer financial wellbeing.
• Engage customers by following up during onboarding or campaigns.
• Maintain accounts by updating addresses, names, and ordering checks.
• Answer financial questions, detect potential fraud, explain services and charges.
• Open/Close Night Drop with dual controls and manage related processes.
• Perform other duties as assigned.

Skills

Customer Relations

Attitude

Accountability

Teamwork

Attention to Detail

Job Knowledge

Productivity

Job description

Description

A Universal Banker can service a customer both at a teller window as well as at a customer service desk, depending on the needs of the customer in front of them. The primary role of a Universal Banker is to hold conversations with customers, understand their needs, and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. Universal Bankers may process deposits and pay out funds in accordance with bank procedures; record all transactions accurately and balance each day's operations. Hours vary and include Saturdays.

Requirements

Job Responsibilities

1. 1. Customer Service and Sales.
2. 2. Educate customers on solutions that meet their needs, including new accounts, services, and digital
3. 3. Make complete recommendation to ensure Financial Well-Being of the customer (cross selling)
4. 4. Engage customers by following up through onboarding or campaigns
5. 5. Maintenance accounts by changing addresses and names; order checks and close accounts as needed.
6. 6. Assist customers by answering financial questions, expose fraud, explain bank services and service charges
7. 7. Open/Close Night Drop with dual control processes for various Night-Drop and mail.
8. 8. Other Duties as Assigned.

Competencies Required

1. 1. Competency #1: Customer Relations

   The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs of the customer.

2. 2. Competency #2: Attitude

   The degree to which one is positive, constructive, and supportive toward customers, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.

3. 3. Competency #3: Accountability

   The degree which one is answerable and responsible for actions and performance either individually or on a team

4. 4. Competency #4: Teamwork & Cooperation / Organization Relations

   The degree to which the employee works with peers and other internal departments to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated team, sensitivity, support, and respect.

5. 5. Competency #5: Attention to Detail

   The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

6. 6. Competency #6: Job Knowledge (Basic)

   The level of knowledge, skills and education required to perform job duties, and their application to job functions. Commitment to expanding knowledge, skills, and/or education.

7. 7. Competency #7: Productivity

   The level of work output or efficiency as compared to a standard or compared to others. The ability to use time and resources well.