Universal Banker

FirstBank; Alabama; On-site; USD 30,000 - 45,000; Full time

Job summary

A regional bank in Alabama is seeking a Universal Banker to provide excellent service through efficient transaction processing and effective customer need assessment. The ideal candidate will have a high school diploma and at least one year of banking experience. This full-time position involves building community relationships and supporting bank operations to meet customer goals.

Qualifications

• Demonstrated customer service skills with a focus on problem-solving.
• Ability to understand and explain bank products effectively.
• Experience in a banking environment preferred.

Responsibilities

• Identify customer needs and recommend suitable bank products.
• Assist customers with transactions and inquiries.
• Support Financial Center operations as needed.
• Build relationships with community clients.
• Ensure compliance with operational and legal protocols.

Skills

Customer service

Transaction processing

Sales skills

Relationship building

Education

High school diploma or equivalent

Job description

Universal Banker - FirstBank

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank is an Equal Opportunity Employer, including disability.