Universal Banker (Float)

FirstBank; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

FirstBank is seeking a Universal Banker to provide exceptional service through efficient transaction processing and tailored customer solutions. The role involves assisting customers with their banking needs, performing as a Teller when required, and fostering relationships with the community.

Ideal candidates will have a high school diploma and at least one year of banking experience, with a focus on delivering excellent customer service and adhering to bank protocols. This position requires reliable attendance and an understanding of banking products.

Qualifications

• Minimum of one year of experience, preferably in a bank.
• Notary certification is preferred.

Responsibilities

• Identify customer needs and recommend appropriate bank products.
• Assist customers with transactional needs and inquiries.
• Perform Teller and Financial Service Representative duties as needed.
• Build relationships with community businesses and clients.
• Deliver consistent, distinctive service to all customers.
• Adhere to safety, regulations, and risk management protocols.
• Ensure regular and reliable attendance.

Education

High school diploma or the equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

• Education
  • High school diploma or the equivalent required
• Experience
  • Minimum of one year, with specific bank experience preferred
• Certifications and Licenses
  • Notary preferred