Universal Banker

FirstBank; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstBank in Columbus, GA is seeking a Universal Banker to deliver service excellence through accurate transaction processing, needs discovery, and cross-selling bank products. You will help customers with account inquiries, guide them on products, and support branch operations.

The role emphasizes relationship-building with local businesses and consumers, adherence to policies, and reliable attendance, with opportunities to collaborate with the Financial Center Manager.

Qualifications

• High school diploma or the equivalent.

Responsibilities

• Identify customer needs and guide product recommendations using guidelines, brand model and service standards.
• Assist customers with transactional needs and answer inquiries about accounts, charges, interest rates, etc.
• Support Financial Center Manager by performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients to achieve branch targets.
• Deliver consistent FirstBank service experience to all customers.

Education

High school diploma

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred