Universal Banker: Deposits, Loans & Exceptional Service

First Independence Corporation; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

First Independence Bank in Chicago seeks an Universal Banker to provide exceptional deposit services and help customers meet their financial needs. You will promote bank products, assist with online banking, and support customer inquiries with accuracy and professionalism.

The role requires strong communication, dependable attitude, and solid computer skills, with a focus on delivering excellent customer service in a public-facing environment.

Qualifications

• Requires experience in a financial institution and knowledge of deposit/loan products.
• Strong customer service and interpersonal skills.
• Proficient computer skills and attention to detail.

Responsibilities

• Provide comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office.
• Open new deposit accounts and promote options that best meet customer needs, referring to other products as appropriate.
• Ensure compliance with internal standards and Federal/State regulations; complete required training.
• Assess customer needs and refer to internal/external partners when suitable.
• Process loan applications, provide information on required documents, and forward to appropriate areas.
• Assist Branch Manager and Customer Service teams with operations, audits, deadlines, and inquiries.
• Perform a variety of operational tasks as needed.

Skills

Customer service

Communication

Attention to detail

Computer skills

Teamwork

Tools

Banking software

Microsoft Office

Job description

First Independence Bank in Chicago seeks an Universal Banker to provide exceptional deposit services and help customers meet their financial needs. You will promote bank products, assist with online banking, and support customer inquiries with accuracy and professionalism.

The role requires strong communication, dependable attitude, and solid computer skills, with a focus on delivering excellent customer service in a public-facing environment.