Universal Banker

First Independence Corporation; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

First Independence Bank in Chicago seeks an Universal Banker to provide exceptional deposit services and help customers meet their financial needs. You will promote bank products, assist with online banking, and support customer inquiries with accuracy and professionalism.

The role requires strong communication, dependable attitude, and solid computer skills, with a focus on delivering excellent customer service in a public-facing environment.

Qualifications

• Requires experience in a financial institution and knowledge of deposit/loan products.
• Strong customer service and interpersonal skills.
• Proficient computer skills and attention to detail.

Responsibilities

• Provide comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office.
• Open new deposit accounts and promote options that best meet customer needs, referring to other products as appropriate.
• Ensure compliance with internal standards and Federal/State regulations; complete required training.
• Assess customer needs and refer to internal/external partners when suitable.
• Process loan applications, provide information on required documents, and forward to appropriate areas.
• Assist Branch Manager and Customer Service teams with operations, audits, deadlines, and inquiries.
• Perform a variety of operational tasks as needed.

Skills

Customer service

Communication

Attention to detail

Computer skills

Teamwork

Tools

Banking software

Microsoft Office

Job description

The position of Universal Banker will display effective communication skills (written and verbal) and exhibit a good knowledge of the products and services offered in order to promote them. Candidate must be dependable, have a positive attitude and enjoy working with the public. Proficient computer skills area a must.

Responsibilities

• Provides comprehensive deposit services to individuals and basic deposit services to fiduciary and businesses in a Retail Office
• Opens new deposit accounts, promoting options that best meet the customer’s needs and recommending the “next most likely products” to Assist customers with account maintenance, on-line banking and other basic account issues
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interests of the Bank and its Completes required compliance training in a timely manner
• Assesses customer needs and makes appropriate referrals to internal and external business partners
• Accepts loan applications from clients, provides basic information regarding required documentation and forwards applications to the appropriate areas
• Assists Branch Manager and Customer Service teams with all aspects of operations including transactions, workflow, deadlines, audits, compliance, client inquires and team member request.
• Performs a variety of operational functions as required

The position of Universal Banker is responsible for minimum supervision of employee(s).

Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Minimum of 1 year experience in a Financial Institution
• Knowledge of Bank deposit products and services
• Knowledge of Bank’s standard loan products
• The ability to analyze and apply the individual and small business banking needs with specific Bank services and products
• Knowledge of retail office operations
• A basic knowledge of alternative Bank services and products and vendor provided products
• Excellent interpersonal and customer service skills
• Skill in attention to detail and accuracy

May assume other responsibilities and/or requirements as business objectives impose.

First Independence Bank is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, veteran status, or other category protected by local, state, or federal law.