Universal Banker I — Customer-Centric Banking & Solutions

United Community Bank; Clarksville (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

United Community Bank seeks a Universal Banker I to deliver exceptional service while guiding customers toward financial solutions. You will handle everyday transactions, educate on banking tools, and engage in needs-based conversations to grow relationships.

The role emphasizes compliance, accuracy, and strong communication as you help customers manage transactions and access loan options, with a focus on delivering a positive, knowledgeable banking experience.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customer needs.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Banking experience

Analytical skills

Interpersonal communication

Job description

United Community Bank seeks a Universal Banker I to deliver exceptional service while guiding customers toward financial solutions. You will handle everyday transactions, educate on banking tools, and engage in needs-based conversations to grow relationships.

The role emphasizes compliance, accuracy, and strong communication as you help customers manage transactions and access loan options, with a focus on delivering a positive, knowledgeable banking experience.