Universal Banker: Customer Growth & Service

Northwest Bank; Mill Hall (Clinton County); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank's Mill Hall Financial Center seeks a Universal Banker to deliver exceptional service at every customer touch point, handling deposits, payments, card replacements, and disputes while guiding clients to the right solutions and products. You will open accounts, build relationships, and drive sales through tailored recommendations.

You will collaborate with Financial Advisors and other banking professionals to provide a digital-first, compliant experience and grow a robust client

Qualifications

• Ability to greet customers and guide their experience.
• Ability to identify customer needs and offer tailored solutions.
• Strong communication and interpersonal skills.
• Ability to build and maintain customer relationships.
• Familiarity with banking products and services.

Responsibilities

• Greet customers and determine best way to manage their experience.
• Engage with customers to build relationships and provide exceptional service.
• Fulfill financial needs by recommending solutions and referring to experts.
• Process transactions such as deposits, payments, and checks for cashing.
• Identify cross-sell opportunities and refer to experts as needed.
• Establish partnerships with Financial Advisors and other bankers.
• Engage in outbound calling to generate referrals and sales opportunities.
• Navigate bank systems and software to deliver excellent service.

Skills

Customer service

Sales aptitude

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Banking software

Microsoft Office

Job description

Northwest Bank's Mill Hall Financial Center seeks a Universal Banker to deliver exceptional service at every customer touch point, handling deposits, payments, card replacements, and disputes while guiding clients to the right solutions and products. You will open accounts, build relationships, and drive sales through tailored recommendations.

You will collaborate with Financial Advisors and other banking professionals to provide a digital-first, compliant experience and grow a robust client