Universal Banker: Client Solutions & Deposits Expert

First-Horizon-Bank; Naples (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

First Horizon Bank in Naples, FL seeks a customer-focused Teller/Platform Support Associate to provide daily cash handling, account openings, and deposit product services. You will identify client needs through consultative conversations and recommend suitable products, while delivering excellent service.

You will also cross-sell, conduct outbound calls, assist with loan applications, and support daily operations in a compliant, risk-aware environment.

Qualifications

• High school diploma or GED and 1 year of teller experience preferred.
• Strong customer service and communication skills are essential.
• Ability to identify client needs through conversations and recommend appropriate products.

Responsibilities

• Provide teller and platform support to minimize client wait times and deliver quality service.
• Identify client needs and recommend appropriate bank products and services.
• Open and process new accounts, including deposits and various certificate products.
• Cross-sell to bank partners and generate new business.
• Make outbound calls to clients and prospects during campaigns.
• Assist clients with loan applications and hand off processing to the appropriate associate.
• Adhere to bank policies, risk controls, and ethics.

Skills

Customer service

Consultative selling

Outbound calls

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank in Naples, FL seeks a customer-focused Teller/Platform Support Associate to provide daily cash handling, account openings, and deposit product services. You will identify client needs through consultative conversations and recommend suitable products, while delivering excellent service.

You will also cross-sell, conduct outbound calls, assist with loan applications, and support daily operations in a compliant, risk-aware environment.