Universal Banker: Client Experience & Sales

Truist; Eastover (NC); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation and holidays

Résumé du poste

Truist in North Carolina is seeking a Regular full-time Teller to provide timely client transactions and maintain accurate records while ensuring a high level of service in every interaction.

You'll educate clients on digital banking, assist with outbound outreach, and support Integrated Relationship Management (IRM) activities to deliver tailored financial solutions. This role requires excellent communication and the ability to multitask in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software necessary for branch automation.
• Ability to multi-task under time constraints.
• Willingness to travel to accommodate temporary staffing needs; weekends may be required.

Responsabilités

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Connaissances

Customer service excellence

Interpersonal communication

Cash handling

PC & branch automation skills

Multi-tasking

Weekend/extended hours flexibility

Formation

High school diploma or equivalent

Description du poste

Truist in North Carolina is seeking a Regular full-time Teller to provide timely client transactions and maintain accurate records while ensuring a high level of service in every interaction.

You'll educate clients on digital banking, assist with outbound outreach, and support Integrated Relationship Management (IRM) activities to deliver tailored financial solutions. This role requires excellent communication and the ability to multitask in a fast-paced branch environment.