Universal Banker: Build Relationships & Drive Service Excellence

Atlantic Union Bank; Laurel (VA); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

Atlantic Union Bank's Branch Delivery team seeks a Universal Banker to deliver consistent client experiences across branches, manage daily operations, and ensure compliance with bank policies. You will handle routine transactions, open accounts, market products, and coach branch staff, while building relationships and referring services to meet performance goals.

This role emphasizes service quality, risk controls, and adherence to regulatory requirements, with comprehensive benefits and

Qualifications

• Typically requires 2+ years relevant experience
• May require vocational or technical training
• Strong customer service and sales orientation

Responsabilités

• Manage day-to-day branch service operations
• Support client transactions
• Coach and support branch teams to meet performance expectations
• Implement process improvements to strengthen service delivery
• Monitor operational controls to reduce risk and ensure compliance
• Open new accounts and handle teller transactions
• Market and cross-sell bank products and services
• Resolve complex customer service issues
• Refer customers to other banking services
• Other duties as assigned

Connaissances

Sales and service

Opening accounts

Teller transactions

Cross-selling

Customer service

Building rapport

Formation

Vocational/technical education

Description du poste

Atlantic Union Bank's Branch Delivery team seeks a Universal Banker to deliver consistent client experiences across branches, manage daily operations, and ensure compliance with bank policies. You will handle routine transactions, open accounts, market products, and coach branch staff, while building relationships and referring services to meet performance goals.

This role emphasizes service quality, risk controls, and adherence to regulatory requirements, with comprehensive benefits and