Universal Banker 1

First Federal Lakewood; North Ridgeville (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Universal Banker to join their retail branch team. This pivotal role emphasizes exceptional customer service and sales, where you'll handle daily transactions, assist with account openings, and support team performance metrics. You'll gain valuable experience in the banking sector while working in a dynamic environment that encourages growth and development. If you have a passion for helping customers and are ready to take on new challenges, this is the perfect opportunity to start your career in banking.

Qualifications

• 0-2 years of banking experience required.
• Customer service experience preferred.
• Driver's license required for float positions.

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance.
• Open and close basic accounts accurately in accordance with bank policies.
• Maintain compliance with all bank policies and regulations.

Skills

Customer Service

Cash Handling

MS Office Proficiency

Communication Skills

Detail Orientation

Education

High School Diploma or equivalent

Tools

Cleartouch

Nautilus

CRM Software

Job description

Description

Position Summary:

The Universal Banker is a core role within the First Federal Lakewood retail branches. There are three levels within the Universal Banker job family, each with progressive responsibilities. All Universal Bankers provide exceptional front-line customer service and sales within the branch.

The Universal Banker 1 is the primary customer-facing role within the branch. It emphasizes excellent customer service and sales, processing day-to-day teller transactions, and taking direction from Universal Bankers 2 and 3. The role involves gaining expertise in assigned duties and supporting the training of new employees as needed.

Duties and Responsibilities:

1. Provide excellent customer service by processing transactions and handling account maintenance; answer inquiries both in person and via telephone, including Customer Relationship Center Support; follow-up with customers as necessary.
2. Operate the Teller window; maintain acceptable outage levels based on Branch Operation Guidelines; manage cash limits; follow policies and procedures to ensure compliance during branch audits. Escalate complex customer issues to Universal Bankers 2 and 3.
3. Open and close basic accounts and services accurately and in accordance with bank policies and regulations. Cross-sell bank products and services, and make referrals for investment, mortgage, and business banking products. Support Universal Bankers 2 and 3 with advanced account openings, sales, and service as needed.
4. Understand and strive to meet individual, team, and branch performance metrics and sales goals. Participate in team meetings, complete all assigned training, and stay updated with systems, software, and procedures, including Digital Banking and online service protocols.
5. Perform basic opening and closing duties independently, including arming/disarming the branch. Assist with back-office duties such as reporting, ATM balancing, and processing deposits. Follow safety and security protocols and escalate issues appropriately.
6. Float to other branches as needed.
7. Maintain compliance with all bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, as well as federal consumer protection laws.
8. Perform other duties as assigned.

The above duties are a summary and may not encompass all responsibilities. All job descriptions are subject to change at FMHC's discretion.

Requirements

Qualifications and Skills:

• 0-2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Customer service experience preferred.
• Proficiency in MS Office (Outlook, Excel, Word) required; experience with Cleartouch, Nautilus, government and investor portals, and CRM preferred.
• Driver's license required for float positions.

Necessary Competencies:

• Accountability
• Coachability
• Change Champion
• Communication
• Detail Orientation
• Organizational Savvy
• Process Oriented
• Service Orientation

Physical Environment:

• Regularly required to lift, walk, stand, sit, bend, reach, climb, push/pull, use hands, see, hear, and speak.
• Occasionally lift/move up to 25 pounds.
• Work environment is usually quiet to moderate noise level.
• Position performed in a retail bank setting.
• Must be able to work days, hours, including weekends and overtime as needed.