Universal Banker 2

First Federal Lakewood; Westlake (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Banker to join their retail branch team. This pivotal role involves delivering exceptional customer service, guiding fellow bankers, and managing daily banking operations. Responsibilities include processing transactions, ensuring compliance with banking regulations, and cross-selling financial products. The ideal candidate will possess a strong banking background, excellent communication skills, and a passion for teamwork. Join this innovative firm and contribute to a customer-focused banking experience while advancing your career in a supportive environment.

Qualifications

• 2-4 years of banking experience required, with a focus on cash handling and customer service.
• Strong understanding of banking laws and regulations is essential.

Responsibilities

• Provides excellent customer service by processing transactions and handling account maintenance.
• Monitors activities and acts as a resource for assigned staff, ensuring procedures are followed.

Skills

Banking Experience

Customer Service

Cash Handling

Active Listening

Communication

Conflict Resolution

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Cleartouch

CRM

Job description

Description

Position Summary:

The Universal Banker is a core role within the First Federal Lakewood retail branches. There are three levels within the Universal Banker job family, each with progressive responsibilities. All Universal Bankers provide exceptional front-line customer service and sales within the branch.

The Universal Banker 2, as directed, provides day-to-day guidance to other Universal Bankers, approves transactions, and assigns work. Performs primary and advanced duties including check verification, wire transfers, and facilitation of team meetings.

Duties and Responsibilities:

1. Provides excellent customer service by processing transactions and handling account maintenance; answers inquiries both in person and via telephone, including Customer Relationship Center support; follows up with customers as necessary.
2. Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are followed; monitors over/short reports. Operates teller window following Branch Operation Guidelines, policies, and procedures as needed.
3. Maintains vault by ordering and distributing cash to staff and reconciling; ensures adequate cash is available for transactions.
4. Opens and closes accounts with accuracy, adhering to bank policies and regulations. Cross-sells bank products and services, making referrals for investment, mortgage, and business banking products.
5. Handles check verification and wire transfers as needed. Keeps system knowledge current and maintains wire transfer certification.
6. Understands and strives to meet individual, team, and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes training, and leads staff training as necessary. Keeps up to date with all assigned systems, software, and procedures including Digital Banking, online service procedures, wire transfer certification, and Webcapture system.
7. Performs all branch opening and closing duties. Prepares, updates, and monitors reports accurately and timely.
8. May float to other bank branches as needed.
9. Keeps up to date and complies with all bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, as well as federal consumer protection laws.
10. Performs other duties as assigned.

The responsibilities listed are a summary and may not include all duties. Job descriptions may be amended at any time at FMHC's discretion.

Requirements

Qualifications and Skills:

• 2-4 years of banking experience, including cash handling and customer service, is required.
• 0-2 years of supervisory, mentoring, or team leadership experience is preferred.
• Strong understanding of banking laws and regulations is required.
• Notary Public certification is preferred.
• High School Diploma or equivalent is required.
• Proficiency in MS Office (Outlook, Excel, Word) is required. Experience with Cleartouch, Nautilus, government and investor portals, and CRM is preferred.
• Driver's license is required for float positions.

Necessary Competencies:

• Active Listening
• Change Champion
• Coaching
• Communication
• Conflict Resolution
• Organizational Savvy
• Process Oriented
• Service Orientation

Physical Environment

• Regularly required to lift, walk, stand, sit, bend, reach, climb, push/pull, use hands, see, hear, and speak.
• Occasionally lift/move up to 25 pounds.
• Work environment is usually quiet to moderate noise level.
• Position performed in a retail bank setting.
• Availability to work days, evenings, weekends, and overtime as needed.