Universal Banker 2

First Mutual Holding Company; Westlake (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Banker to join their dynamic retail branch team. In this pivotal role, you will deliver exceptional customer service while managing transactions and account maintenance. You will also guide fellow team members, ensuring compliance with banking regulations and facilitating teamwork. This position offers a unique opportunity to contribute to the branch's success by meeting performance metrics and cross-selling banking products. If you thrive in a collaborative environment and have a passion for customer service, this role is perfect for you.

Qualifications

• 2-4 years of banking experience with cash handling and customer service.
• Strong understanding of banking laws and regulations.

Responsibilities

• Provides excellent customer service by processing transactions and handling account maintenance.
• Cross-sells bank products and services, making referrals for investment and mortgage products.

Skills

Customer Service

Cash Handling

Sales

Team Leadership

Banking Regulations

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Cleartouch

Nautilus

CRM Software

Job description

Apply

Job Type

Full-time

Description

Position Summary: The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family, each with progressive responsibilities. All Universal Bankers provide exceptional front-line customer service and sales within the branch. The Universal Banker 2, as directed, provides day-to-day guidance to other Universal Bankers, approves transactions, and assigns work. Performs primary and advanced duties including check verification, wire transfers, and facilitation of team meetings.

Responsibilities

1. Provides excellent customer service by processing transactions and handling account maintenance; responds to customer inquiries in person and via phone, including Customer Relationship Center Support; follows up with customers as necessary.
2. Monitors activities and acts as a resource for staff; approves transactions; ensures procedures are followed; monitors over/short reports.
3. Operates teller window as needed, following Branch Operation Guidelines, policies, and procedures.
4. Maintains vault by ordering and distributing cash to staff, reconciling the vault, and ensuring adequate cash availability.
5. Opens and closes accounts accurately and in accordance with bank policies and regulations.
6. Cross-sells bank products and services, making referrals for investment, mortgage, and business banking products.
7. Handles check verification and wire transfers as needed, maintaining wire transfer certification.
8. Strives to meet individual, team, and branch performance metrics and sales goals.
9. Facilitates teamwork, participates in and leads team meetings, completes training, and leads staff training as necessary.
10. Keeps systems, software, and procedures up to date, including Digital Banking, online services, wire transfer certification, and Webcapture system.
11. Performs all branch opening and closing duties.
12. Prepares and monitors reports accurately and timely.
13. May float to other branches as needed.
14. Adheres to all bank policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, USA Patriot Act, anti-money laundering statutes, and federal consumer protection laws.
15. Performs other duties as assigned.

Requirements

• 2-4 years of banking experience, including cash handling and customer service.
• 0-2 years of supervisory, mentoring, or team leadership experience (preferred).
• Strong understanding of banking laws and regulations.
• Notary Public certification (preferred).
• High School Diploma or equivalent.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software.
• Experience with Cleartouch, Nautilus, government and investor software/web portals, and CRM (preferred).
• Driver's license required for float positions.

Physical Environment

While performing duties, employee must lift, walk, stand, sit, bend, reach, climb, push/pull, and use hands and arms. Occasionally lift/move up to 25 pounds. Work environment is usually quiet to moderate noise. Position is in a retail bank setting, requiring work days, hours when branches are open, including weekends and overtime as needed.