Universal Banker 1

First Mutual Holding Company; North Ridgeville (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Banker to join their retail branch team. This entry-level position emphasizes exceptional customer service and sales, with responsibilities including processing transactions, managing cash, and supporting advanced banking services. Ideal candidates will have a strong background in customer service, a high school diploma, and proficiency in MS Office. This role offers a unique opportunity to develop banking skills and grow within a supportive environment, making a meaningful impact on customers' financial journeys.

Qualifications

• 0-2 years of banking experience required; customer service experience preferred.
• Proficiency in MS Office required; experience with banking software preferred.

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance.
• Open and close basic accounts; cross-sell bank products and services.

Skills

Banking Experience

Customer Service

Cash Handling

MS Office Proficiency

CRM Experience

Education

High School Diploma

Tools

Cleartouch

Nautilus

Job description

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Job Type

Full-time

Description

Position Summary: The Universal Banker is a core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family, each with progressive responsibilities. All Universal Bankers provide exceptional front-line customer service and sales within the branch. The Universal Banker 1 is the main customer-facing role within the branch, emphasizing excellent customer service and sales, processing day-to-day teller transactions, and taking guidance from Universal Bankers 2 and 3. They aim to gain expertise in all assigned duties and support training of new employees as needed.

Duties and Responsibilities:

1. Provide excellent customer service by processing transactions and handling account maintenance; answer inquiries in person and via phone, including Customer Relationship Center Support; follow up with customers as necessary.
2. Operate Teller window; maintain acceptable outage levels based on Branch Operation Guidelines; manage cash limits; ensure compliance with policies and procedures for branch audits. Escalate complex issues to Universal Bankers 2 and 3.
3. Open and close basic accounts and services accurately per bank policies and regulations. Cross-sell bank products and make referrals for investment, mortgage, and business banking products. Support Universal Bankers 2 and 3 with advanced account openings, sales, and service as needed.
4. Understand and strive to meet individual, team, and branch performance metrics and sales goals. Participate in team meetings, complete all training, and stay updated with systems, software, and procedures including Digital Banking and online services.
5. Perform basic opening and closing duties independently, including arming/disarming the branch. Assist with back-office duties like reporting, ATM balancing, and processing deposits. Follow safety and security protocols and escalate issues appropriately.
6. Float to other branches as needed.
7. Comply with all bank policies, procedures, laws, and regulations, including the Bank Secrecy Act, USA Patriot Act, and anti-money laundering statutes.
8. Perform other duties as assigned.

Requirements

Qualifications and Skills:

• 0-2 years of banking experience required; experience handling cash required.
• High School Diploma or equivalent required.
• Customer service experience preferred.
• Proficiency in MS Office (Outlook, Excel, Word) required; experience with Cleartouch, Nautilus, and other software/web portals preferred.
• CRM experience preferred.
• Driver's license required for float positions.

Necessary Competencies: Accountability, Coachability, Change Champion, Communication, Detail Orientation, Organizational Savvy, Process Orientation, Service Orientation.

Physical Environment

While performing duties, employee must lift, walk, stand, sit, bend, reach, climb, push/pull, and use hands. Must occasionally lift/move up to 25 pounds. Noise level is usually quiet to moderate. Work is performed in a retail bank setting, including days, weekends, and overtime as needed.