Universal Banker

Jobvite, Inc.; Fort Oglethorpe (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstBank is seeking a Universal Banker to deliver exceptional service in Fort Oglethorpe, GA. You will process transactions accurately, discover customer needs, and recommend bank products to meet those needs.

The role includes assisting with daily teller operations, supporting the Financial Center and building relationships with local businesses to help the branch achieve its goals. Strong attendance and compliance are required.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of banking experience preferred.
• Notary license/appointment is preferred.

Responsibilities

• Identify customer needs and guide on bank products and services using established guidelines and service standards.
• Assist customers with transactions and inquiries per guidelines, including account balances and history.
• Support Teller or Teller Manager duties and Financial Service Representative tasks as needed.
• Build relationships with community and consumer clients to meet branch targets for new accounts and teller operations.
• Maintain compliance with laws, internal controls, and risk management policies; follow security protocols.
• Ensure regular attendance and perform other duties as assigned.

Skills

Customer service

Communication

Sales orientation

Education

High school diploma or equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred