Universal Banker (Float)

FirstBank; Nashville (TN); Hybrid; USD 32,000 - 48,000; Full time

Job summary

FirstBank seeks a Universal Banker in Nashville to deliver service excellence through accurate transaction processing and needs-based product recommendations. You will identify customer needs, guide solutions, and refer to partners as appropriate, while supporting teller operations and branch goals.

The role emphasizes relationship-building with community and consumer clients, adherence to procedures, risk controls, and reliable attendance.

Qualifications

• High school diploma or the equivalent is required.
• Minimum of one year of experience, preferred in banking.
• Notary is a preferred certification.

Responsibilities

• Identify customer needs and guide product/service recommendations.
• Assist customers with transactional needs following guidelines and standards.
• Support branch manager in teller and FSR duties as needed.
• Build relationships with community and clients to reach new account targets.
• Provide consistent, distinctive FirstBank service experience.
• Follow safety, risk management, and regulatory procedures.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Sales mindset

Needs discovery

Banking procedures

Education

High school diploma or equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred