Universal Banker

Jobvite, Inc.; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstBank is seeking a Universal Banker to deliver service excellence by processing transactions accurately, uncovering customer needs, and promoting bank products through needs-based discovery. The role focuses on building relationships with local clients and supporting branch targets while maintaining compliance with procedures.

Ideal candidates have at least one year of banking experience and a high school diploma or equivalent; notary is preferred.

Qualifications

• Minimum of one year bank experience preferred.
• Notary preferred.

Responsibilities

• Identify customer needs and provide appropriate guidance when recommending bank products and services.
• Assist customers with transactional needs according to guidelines, including inquiries about balances, history and fees.
• Support branch operations and teller duties as needed.
• Build relationships with community clients and meet branch targets for new accounts and teller operations.
• Model FirstBank service standards in every customer interaction.
• Follow security, risk management and regulatory procedures.

Education

High school diploma or equivalent

Notary preferred

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred