Universal Banker

Firstbank; Mitchel Heights (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

FirstBank in Mitchel Heights, TN seeks a Universal Banker to deliver service excellence through accurate transaction processing and needs discovery for tailored bank products.

You will identify customer needs, process transactions, and support teller operations while building relationships with local businesses to help meet branch goals. Compliance and reliability are essential in this role.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of banking experience.
• Notary preferred.

Responsibilities

• Identify customer needs and provide guidance on bank products and services.
• Assist customers with transactional needs and answer questions about balances, history, charges, and rates.
• Support Financial Center Manager operations, including Teller or Teller Manager duties as needed.
• Build relationships with community businesses and consumer clients to achieve branch targets.
• Model consistent, distinctive service in all customer interactions.
• Follow bank procedures, internal controls, and security protocols, and maintain compliance.

Education

High school diploma or the equivalent

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred