Universal Banker

FirstBank; Crossville (AL); On-site; USD 31,000 - 45,000; Full time

Job summary

FirstBank in Crossville, AL is seeking a Universal Banker who delivers service excellence by processing transactions accurately, identifying customer needs, and guiding product recommendations through the bank’s needs discovery process.

You will support teller operations, build relationships with community clients and businesses, meet branch targets, and uphold bank policies and risk controls. Notary is preferred; a high school diploma and at least one year of banking experience are required.

Qualifications

• High school diploma or the equivalent required.
• Minimum of one year banking experience preferred.
• Notary preferred.

Responsibilities

• Identify customer needs and guide product recommendations following established guidelines.
• Assist customers with transactional needs and answer inquiries about balances, history, and charges.
• Support teller operations and Financial Service Representative duties as needed.
• Build relationships with community businesses and clients to meet branch targets.
• Deliver FirstBank service with consistent, distinctive customer experience.
• Adhere to bank policies, controls, and risk management procedures.

Skills

Customer service

Sales

Communication

Education

High school diploma

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred