Universal Advisor (Automotive Call Center)

TEKsystems; United States; Hybride; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Disability coverage

Life Insurance

Résumé du poste

TEKsystems is hiring a Universal Customer Advisor in Warren, MI. This hybrid role after training offers remote work flexibility, with a focus on delivering white-glove support for a premier luxury automotive brand.

Responsibilities include handling inquiries across channels, troubleshooting connectivity and infotainment issues, and documenting interactions for quality and compliance. Training is provided, with ongoing career growth and performance-based advancement.

Qualifications

• Primary point of contact for customers across multiple channels.
• Provide empathetic, professional, and solution-focused support.
• Troubleshoot connectivity, Wi-Fi, infotainment, and related tech issues.
• Research and resolve issues and document interactions thoroughly.
• Collaborate with dealership personnel and internal teams to resolve concerns.
• Follow up with customers to ensure outstanding experience.
• Identify opportunities for process improvements and contribute to service excellence.
• Meet and exceed customer satisfaction and case management goals.

Responsabilités

• Serve as the primary point of contact for customers through multiple communication channels.
• Build strong relationships with customers by providing empathetic, professional, and solution-oriented support.
• Troubleshoot vehicle connectivity, Wi-Fi, infotainment systems, mobile applications, and other technology-related concerns.
• Research and resolve customer issues while documenting all customer interactions thoroughly and accurately.
• Collaborate with internal departments, leadership teams, and dealership personnel to ensure timely resolution of customer concerns.
• Follow up with customers and stakeholders to ensure an outstanding customer experience.
• Identify opportunities for process improvement and contribute to a culture focused on excellence.
• Meet and exceed performance goals related to customer satisfaction, service levels, and case management.

Connaissances

Multichannel support

Customer service

Problem solving

Empathy and professionalism

Research and documentation

Collaboration

Outils

CRM tools

Description du poste

Universal Customer Advisor (Hybrid) - Warren, MI

Location: Warren, MI (Hybrid/Remote After Training)

Pay: $20.00-$23.00 per hour

Schedule: Flexible availability required Monday-Friday between 8:00 AM-9:00 PM and Saturdays between 9:00 AM-9:00 PM

Be the Voice of a Premier Luxury Automotive Brand

Are you passionate about delivering exceptional customer experiences and solving problems with professionalism and care? We are seeking a Universal Customer Advisor to support customers of a leading luxury automotive brand. In this role, you'll serve as a trusted resource for customers, assisting with a wide range of inquiries while providing a high-touch, white-glove customer service experience.

This is an excellent opportunity to launch or grow your career with a globally recognized organization that offers long-term career advancement, professional development, and the flexibility to work remotely following training.

What You'll Do

• Serve as the primary point of contact for customers through multiple communication channels.
• Build strong relationships with customers by providing empathetic, professional, and solution-oriented support.
• Troubleshoot vehicle connectivity, Wi-Fi, infotainment systems, mobile applications, and other technology-related concerns.
• Research and resolve customer issues while documenting all customer interactions thoroughly and accurately.
• Collaborate with internal departments, leadership teams, and dealership personnel to ensure timely resolution of customer concerns.
• Follow up with customers and stakeholders to ensure an outstanding customer experience.
• Identify opportunities for process improvement and contribute to a culture focused on excellence.
• Meet and exceed performance goals related to customer satisfaction, service levels, and case management.

Why You'll Love This Opportunity

Remote work available after training

Opportunity to build a long-term career with a world-class automotive organization

Career growth and promotion opportunities for top performers

Work with a premium customer base that values exceptional service

Gain experience supporting innovative vehicle technology and connected services

Join a team-focused culture dedicated to customer excellence

Job Type & Location

This is a Permanent position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Warren, MI.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Warren,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.