Customer Care Representative

TEKsystems; Charleston (SC); Híbrido; USD 48.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Tuition reimbursement

Student loan assistance

Healthcare coverage

Paid parental leave

Comprehensive training and onboarding

Descripción de la vacante

TEKsystems in Charleston, SC is seeking a Customer Care Representative for a hybrid role. You will guide members, address inquiries, and provide a concierge-level service while documenting interactions in multiple systems.

The position emphasizes training, internal growth, and a comprehensive benefits package, with a schedule that combines on-site and remote work and a consistent 9:00 AM–6:00 PM day.

Formación

• Customer service or call center experience preferred.
• Strong communication and problem-solving skills.
• Empathy and active listening essential.
• Willingness to learn and grow within company.

Responsabilidades

• Serve as a trusted resource for members seeking assistance and support.
• Handle inbound inquiries while delivering a concierge-level customer experience.
• Resolve concerns through active listening, empathy, and critical thinking.
• Manage multiple systems while documenting interactions accurately.
• Build meaningful relationships through professional and personalized service.

Conocimientos

Customer service

Communication

Problem solving

Empathy

Descripción del empleo

• Consistent schedule: 9:00 AM - 6:00 PM

Customer Care Representative | Hybrid | Charleston, SC

Are you looking for a role that offers professional growth, stability, and a clear path forward? This opportunity is ideal for customer-focused professionals who want to join an organization that invests heavily in training, promotes from within, and provides employees with the resources needed to build long‑term careers. If you're ambitious, coachable, and enjoy helping people, this could be the opportunity you've been waiting for.

Compensation & Schedule

• $53,000 annual salary + overtime eligibility
• Hybrid schedule: 3 days onsite, 2 days remote
• Comprehensive paid training and onboarding
• Consistent schedule: 9:00 AM - 6:00 PM
• Occasional Saturdays required (up to 8-12 per year depending on role assignment)

Why People Join

• Strong focus on employee development and internal promotions
• Access to mentorship, coaching, and ongoing professional training
• Career advancement opportunities across multiple departments
• Excellent benefits package including 401(k) match, tuition reimbursement, student loan assistance, healthcare coverage, and paid parental leave
• Supportive team environment that values growth, performance, and collaboration

What You'll Do

• Serve as a trusted resource for members seeking assistance and support
• Handle inbound inquiries while delivering a concierge-level customer experience
• Resolve concerns through active listening, empathy, and critical thinking
• Manage multiple systems while documenting interactions accurately
• Build meaningful relationships through professional and personalized service

Ideal Backgrounds

Hospitality, retail, banking, healthcare administration, restaurants, education, call centers, property management, or any customer-facing role where you've demonstrated strong communication skills and a commitment to exceptional service. Professionals looking for growth and advancement opportunities tend to be particularly successful in this environment.

No insurance experience is required. The company provides extensive training and ongoing development to help employees build successful long‑term careers.

Location

Charleston, SC

Compensation

$53,000 annually + overtime eligibility

Schedule

Hybrid (3 days onsite / 2 days remote) | 9:00 AM - 6:00 PM | Occasional Saturdays required

#eastpriority26

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Pay And Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings 401k match Student loan repayment assistance Life and disability insurance Financial wellness education programs and tools Health & Wellness Comprehensive medical, dental and vision coverage Wellness program 24/7 Telemedicine Health Savings & Flexible Spending Accounts Second opinion provider Passions & work/life balance Flexible PTO Membership for Headspace mindfulness and meditation Tuition and passion course reimbursement Family planning Fully paid parental leave Fertility benefits & support Adoption assistance Nursing mother support Child care and tutoring benefits

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Charleston,SC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.