Customer Relations Representative

TEKsystems; Charleston (SC); Hybride; USD 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

401(k) match

Healthcare coverage

Tuition reimbursement

Student loan support

Paid time off

Headspace mindfulness membership

Parental leave

Résumé du poste

TEKsystems is hiring a Customer Relations Representative in Charleston, SC on a Hybrid schedule. The role combines onsite and remote work with a consistent 9:00 AM - 6:00 PM schedule and occasional Saturdays.

The position emphasizes strong customer service skills, training, and career growth within a supportive team environment. You will handle account inquiries, provide courteous service over the phone, and document interactions across multiple systems.

Qualifications

• Customer service background across hospitality, retail, banking, healthcare, or related fields.
• Strong communication and empathy when assisting customers.
• Ability to multi-task and document interactions accurately across systems.

Responsabilités

• Assist members with account, service, and support inquiries.
• Provide high-quality service through phone-based interactions.
• Identify solutions and guide customers through next steps.
• Accurately document interactions while working across multiple systems.
• Build trust and confidence through empathy and professionalism.

Connaissances

Customer service

Communication

Empathy

Multitasking

Problem solving

Outils

CRM software

Description du poste

Customer Relations Representative | Hybrid | Charleston, SC

Ready to join a company where great service can lead to a great career? We're looking for customer-focused professionals who want more than a routine support role. This opportunity offers extensive training, clear advancement opportunities, and the chance to join an organization that consistently invests in developing and promoting its employees. If you're motivated by growth and enjoy helping people, this could be your next career move.

Compensation & Schedule

• $53,000 annual salary + overtime eligibility
• Hybrid schedule: 3 days onsite, 2 days remote
• Paid training and dedicated onboarding support
• Consistent schedule of 9:00 AM - 6:00 PM
• Occasional Saturdays required (up to 8-12 annually depending on assignment)

Why This Role Is Different

• A customer service role with genuine long-term career potential
• Strong internal mobility and promotion opportunities
• Professional development, coaching, and mentorship from day one
• Industry-leading benefits including 401(k) match, healthcare coverage, tuition reimbursement, student loan support, and generous paid time off
• A people-first culture that rewards performance, growth, and initiative

What You'll Do

• Assist members with account, service, and support-related inquiries
• Provide high-quality service through phone-based interactions
• Identify solutions and guide customers through next steps
• Accurately document interactions while working across multiple systems
• Build trust and confidence through empathy, professionalism, and strong communication

Ideal Backgrounds

Hospitality, retail, banking, healthcare administration, restaurants, education, customer support, call center environments, or any role centered around delivering exceptional customer experiences. Individuals who are ambitious, adaptable, and interested in long-term career growth are encouraged to apply.

No insurance experience required. Comprehensive training is provided, allowing candidates from a variety of industries to successfully transition into the role and build a rewarding career.

Location: Charleston, SC

Compensation: $53,000 annually + overtime eligibility

Schedule: Hybrid (3 days onsite / 2 days remote) | 9:00 AM - 6:00 PM | Occasional Saturdays required

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Pay And Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

• Retirement & Savings 401k match
• Student loan repayment assistance
• Life and disability insurance
• Financial wellness education programs and tools
• Health & Wellness
• Comprehensive medical, dental and vision coverage
• Wellness program 24/7 Telemedicine
• Health Savings & Flexible Spending Accounts
• Second opinion provider
• Passions & work/life balance
• Flexible PTO
• Membership for Headspace mindfulness and meditation
• Tuition and passion course reimbursement
• Family planning
• Fully paid parental leave
• Fertility benefits & support
• Adoption assistance
• Nursing mother support
• Child care and tutoring benefits

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Charleston,SC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.