Customer Technology Support Specialist

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Work from home 3 days per week

Consistent Mon-Fri schedule

11:30AM-8:00PM EST shift

Paid training

Job summary

TEKsystems is hiring a Customer Technology Support Specialist in Somerset, NJ for a hybrid role. You will assist customers with software, Bluetooth connectivity, and mobile devices, resolving issues and documenting cases while coordinating with specialized teams as needed.

The position offers a 3-day remote/2-day onsite schedule, Monday–Friday shifts in EST, and paid training. This role is ideal for candidates transitioning from call center or help desk backgrounds seeking technical exposure.

Qualifications

• Experience in customer service, call center, help desk, or technical support.
• Strong communication and confidence helping customers over the phone.
• Comfortable troubleshooting technology and learning new systems.
• Experience with smartphones, Bluetooth devices, software applications, or consumer technology.
• Strong multitasking and documentation skills.
• Proficiency with Microsoft Office and web-based systems.
• Recent IT, Computer Support, Information Systems, or technical program graduates are encouraged to apply.

Responsibilities

• Support customers via phone and email with software and device-related questions
• Troubleshoot Bluetooth, connectivity, mobile device, and application issues
• Document support cases and track issues through resolution
• Assist customers with technical problem-solving and product usage
• Escalate advanced issues to specialized support teams when needed
• Research device compatibility and support ongoing product initiatives

Skills

Customer service

Phone support

Troubleshooting

Mobile devices

Bluetooth devices

Microsoft Office

Job description

Customer Technology Support Specialist

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Looking for a career path that combines customer service and technology? This opportunity is ideal for call center professionals, customer support representatives, recent graduates, and help desk candidates looking to gain hands-on technical troubleshooting experience with a global healthcare technology company.

In this role, you'll help customers navigate software, Bluetooth connectivity, mobile devices, and product-related technical issues while working in a collaborative, remote-heavy environment.

What You'll Do

• Support customers via phone and email with software and device-related questions
• Troubleshoot Bluetooth, connectivity, mobile device, and application issues
• Document support cases and track issues through resolution
• Assist customers with technical problem-solving and product usage
• Escalate advanced issues to specialized support teams when needed
• Research device compatibility and support ongoing product initiatives

What We're Looking For

• Customer service, call center, help desk, or technical support experience
• Strong communication skills and confidence assisting customers over the phone
• Comfortable troubleshooting technology and learning new systems
• Experience with smartphones, Bluetooth devices, software applications, or consumer technology
• Strong multitasking and documentation skills
• Proficiency with Microsoft Office and web-based systems
• Recent IT, Computer Support, Information Systems, or technical program graduates are encouraged to apply

Why Apply?

• Work from home 3 days per week
• Consistent Monday-Friday schedule with no weekends
• 11:30AM-8:00PM EST shift, ideal for candidates who prefer a later start
• Paid training provided
• Excellent entry point into technical support and IT careers
• Gain hands-on troubleshooting experience with software and connected devices
• Opportunity to build highly transferable help desk and customer technology support skills
• Collaborative team environment with potential for extension

Training Schedule: Monday-Friday, 9:00AM-6:00PM EST for approximately 3-6 weeks before transitioning to the permanent 11:30AM-8:00PM EST schedule.

Ideal backgrounds: Call Center Representative, Customer Service Representative, Technical Support Representative, Help Desk Associate, Service Desk Analyst, Desktop Support Trainee, IT Support Associate, Technology Support Specialist, or Recent Technical Graduate.

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Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Somerset,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.