Technical Customer Care Specialist

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work schedule

3 remote days per week

Structured training program

Job summary

TEKsystems is hiring a Technical Customer Care Specialist in Somerset, NJ, offering a hybrid schedule with 3 remote days weekly and a shift from 11:30 AM to 8:00 PM EST. You’ll handle product and software support, troubleshoot connectivity and Bluetooth issues, document interactions, and guide customers through solutions to foster technical growth.

The role targets individuals with customer service experience and a knack for learning new technology, including recent graduates.

Qualifications

• Experience in customer service, call center, support, retail technology, or help desk environments.
• Ability to confidently assist customers over the phone.
• Strong troubleshooting mindset and desire to learn new technology.
• Familiarity with smartphones, wireless devices, apps, or Bluetooth products.
• Strong communication, multitasking, and documentation skills.
• Comfortable navigating multiple systems simultaneously.

Responsibilities

• Handle incoming customer calls and emails related to product and software support.
• Troubleshoot connectivity, Bluetooth, mobile device, and application issues.
• Document interactions and maintain detailed support records.
• Walk customers through solutions in a clear and professional manner.
• Research compatibility questions and provide product guidance.
• Escalate advanced technical concerns to specialized teams.

Skills

Customer service

Troubleshooting

Phone support

Documentation

Job description

Technical Customer Care Specialist

Hybrid | Somerset, NJ | 3 Remote Days Weekly | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

If you're strong on customer service and comfortable with technology, this role offers an opportunity to build technical troubleshooting experience without requiring a traditional IT background. We're seeking call center professionals, customer support representatives, recent graduates, and technically curious candidates who enjoy solving problems and helping customers succeed.

You’ll support users with software, device connectivity, Bluetooth pairing, and product-related questions while developing skills that can lead to future opportunities in help desk, technical support, and IT services.

What You’ll Do

• Handle incoming customer calls and emails related to product and software support
• Troubleshoot connectivity, Bluetooth, mobile device, and application issues
• Document interactions and maintain detailed support records
• Walk customers through solutions in a clear and professional manner
• Research compatibility questions and provide product guidance
• Escalate advanced technical concerns to specialized teams

What We’re Looking For

• Experience in customer service, call center, support, retail technology, or help desk environments
• Ability to confidently assist customers over the phone
• Strong troubleshooting mindset and desire to learn new technology
• Familiarity with smartphones, wireless devices, apps, or Bluetooth products
• Strong communication, multitasking, and documentation skills
• Comfortable navigating multiple systems simultaneously
• Recent graduates with technical coursework, certifications, or degrees are encouraged to apply

Why Apply?

• Remote-heavy schedule with 3 work-from-home days each week
• Predictable Monday-Friday hours
• Later shift (11:30AM-8:00PM EST) allows flexibility for school, appointments, or family commitments in the morning
• Structured training program with ongoing support
• Great opportunity to transition from customer service into technical support
• Build experience supporting real-world software and connected devices
• Collaborative team culture with strong mentorship
• Gain valuable experience with a respected global healthcare technology organization

Ideal backgrounds: Customer Care Representative, Call Center Specialist, Technical Customer Service Representative, Help Desk Associate, Service Desk Representative, Wireless Support Representative, Technical Support Agent, Retail Technology Specialist, or Recent IT/Technology Graduate.

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Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Somerset,NJ.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.